For several weeks, but in particular the last ten days, I have been consumed. I feel drained, exhausted, both mentally and physically, frustrated and like I am in a constant state of shock.
Last week I wrote an open letter to ReSound after I had been trying to bring a dangerous technical issue to their attention since mid-December. If that wasn’t reason enough to demand action, ever since then (December) I have been stonewalled by the people I have tried to reach out to at ReSound. I have been treated like I was crazy and “imagining things” and ignored until I demonstrated the glitch in person. Then they turned around and made it my fault. I was too stupid to use their products correctly. I didn’t understand how to read. So rarely have I been treated like a moron because of my hearing loss, but it has happened… but it coming from someone in the “hearing solutions” industry… no that was a first.
After doing some easy research, and some less-easy research, two things became clear to me. One: Despite ReSound swearing this issue is new and I am the FIRST and yaddy yaddy yada, a lot of people have actually complained about very similar, possibly the exact same, things. Two: Anyone who has ever had any issues with ReSound’s hearing aids and tried to reach out to them, but ReSound could not find any easy immediate fix… the person inquiring became the problem. “ReSound doesn’t care” “Customer Service, what a joke!” “Refused to acknowledge the problem” are recurring themes and statements in reviews, on forums, in social media, on iTunes and actual Consumer Affairs complaints. How can a company whose entire customer base is made up of people with hearing loss, treat people with hearing loss like crap? How is that even remotely acceptable? Seriously, how?
